Frequently Asked Questions

Get answers to common questions about Virtual Consult - 20 min.

Before your virtual consult, complete a brief intake form, gather recent photos of the treated areas, list current products and medications, and prepare specific questions. This helps the provider give focused, safe recommendations within the 20-minute timeframe.

Yes. Our clinicians provide professional recommendations and prioritize treatment options based on your goals and history. Note that any procedures require an in-person visit or scheduling, but you’ll receive clear next steps and timelines.

Absolutely. We use encrypted video platforms and HIPAA-compliant processes to protect your information. Any photos or medical history you share are handled confidentially, discussed only with authorized providers, and stored securely according to clinic policies.

We offer flexible booking with same-week or next-available slots for many clients. Use our online scheduler or call to find times that fit your schedule, including early morning and evening options when available.

Yes — the provider will review essential medical history and current medications to ensure safety and appropriate recommendations. For complex histories, a follow-up or in-person assessment may be suggested before certain procedures.

Yes. For minor post-treatment questions or concerns, the virtual consult can assess symptoms, provide reassurance, and advise next steps. Urgent issues requiring immediate attention will be directed to in-person care or emergency services.